How Do Predictive Dialers Function?
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Incusocio is predictive dialer provider in India, and it avails you with best of services. When it comes to reach out to the most of the customers, predictive dialers cannot be beaten. The companies that provide call center solutions in India call multiple numbers simultaneously. As soon as any customer answers, an agent is being connected to him/her. Depending on the average time that is taken by the agent to accomplish a call, the dialer “predicts” when the agent will be free again, and after estimating that time, dialer starts to call the multiple numbers again. The agent will further be connected to a new customer as soon as he hangs up the previous call. Moreover, the dialer predicts the percentage of calls that went unanswered in a specific call list and then starts to dial numbers more frequently as per the need. While functioning with a predictive dialer provider in Mumbai, a little time is spent between two consecutive calls, and thus, the talk time of the agent is increased.
Though, predictive dialer companies comprise some flaws. Predictive dialer provider in India starts to make new calls before an agent gets free, assuming that there will be customer readily available as the agent will end a call. Using this auto-dialing feature, many prospective customers are being connected even if the agent is unavailable at that time. When such kind of situation arises, there generates a delay in response time from the side of the agent, which seems to be frustrating a lot of customers. Being annoyed in these circumstances, customers choose to disconnect the call before getting connected to the agent.